INFORMATION WE MAY COLLECT FROM YOU WHEN YOU USE OUR WEBSITE AND SERVICES
We may collect and process the following data about you:
Information you give us. You may give us information about you by filling in forms on our site https://www.icenihomes.co.uk/ (“our site”) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our service, search for one of our services, place an order on our site, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey, contact us and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph.
Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:
Our website uses analytics cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website, capture generic data about our users and also allows us to improve our site.
We use information held about you in the following ways:
Information you give to us. We will use this information:
Information we collect about you. We will use this information:
Information we receive from other sources.
We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).
We may share your information with selected third parties including:
We may disclose your personal information to third parties:
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at our contact page.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Separate legal notices tab:
Iceni Homes, chambers of Iceni Homes is: -represented by Iceni Homes registered with the bar council of england & Wales -subject to the bar standards board code of conduct
Separate complaints procedure tab:
We recognise that it is important that all complaints are dealt with promptly, courteously and in a manner which addresses the issues raised in accordance with our procedures.
We pride ourselves on aiming to provide an excellent service to clients at all times.
However, we recognise that there may be occasions when clients feel that the level of service has fallen short of that which is expected from someone at Iceni Homes. If that is the case we would prefer to know straight away, so that we can try to do something to rectify the matter immediately to your satisfaction. If we are not able to resolve matters, we understand that you may feel that you would prefer to make a formal complaint. We therefore take feedback, complaints and the investigation of them seriously so that we may learn and further improve what we do. If you have a complaint, we encourage you to let us know as soon as possible. We recognise that it is important that all complaints are dealt with promptly, courteously and in a manner which addresses the issues raised in accordance with our procedures and professional obligations. It is not necessary to involve solicitors in order to make your complaint but you are free to do so should you wish. Our Complaints Procedure deals with service issues. It is not usually appropriate for chambers to deal with allegations of professional negligence or serious misconduct under the Code of Conduct. In so far as a complaint extends beyond service issues into issues of misconduct we may suggest that it be referred to the Bar Standards Board. In so far as your complaint raises issues of professional negligence the Barrister is required to report the same to their professional indemnity insurers who may elect to deal with it themselves.
Formal Complaints made in Writing
Please make your complaint by letter or email to the Head of Chambers who will have the initial responsibility for handling your complaint. It would be helpful if you could include the following information so we can deal with your complaint as effectively as possible:
Once your formal complaint has been received, the Head of Chambers will explain to you how it will be handled. We try to keep this process flexible to take account of different circumstances. In principle, it will work as follows. We will aim to acknowledge receipt of your complaint within 7 days of receipt, or sooner, and provide you with details of how your complaint will be dealt with. You may be asked to provide further information if it is required. Within 14 days of acknowledging receipt of your complaint, we will write to inform you that the Head of Chambers has been appointed and the date by which we aim to send you their response, after a thorough investigation. This would normally be within 14 days of the Head of Chambers being appointed. If this is likely to be delayed for some reason, we will write to you to explain this and also the new date for their response.
Modern Slavery Statement
Iceni Homes Ltd takes the obligations as an employer, and supplier very seriously. We will not tolerate the use of unlawful child labour or forced labour in the services we undertake and will not accept products or services from Suppliers that employ or utilise child labour or forced labour in any manner. These crimes exist in countries throughout the world. Iceni Homes Ltd take appropriate steps to ensure the supply chain is free from child labour or forced labour of any kind and reserves the right to terminate contracts with suppliers should we believe or evidence that they employ or utilise child labour or force labour in any manner.
Please be advised that our office will close at 5pm Wednesday 23rd December 2020 and we will reopen on at 9am Monday 4th January 2021.
During this time we will be working with our out-of-hours service providers to ensure that any customers who are within their defects liability period and require an emergency repair are dealt with as usual.
If your property is no longer in its defects liability period, please contact your Landlord.
Out Of Hours: 0844 893 3943
It is important to note that this service is for emergency use only and if a Contractor is called out and your defect is not an emergency, you may be charged for their visit.
Calls to this number are charged at approximately 2.5p per minute from a landline and calls from a mobile can be charged up to 7p per minute, as well as your mobile phone company’s additional charge.